Skyview DBS of Wisconsin
Your provider of DIRECTV in Vernon, Crawford, Richalnd and Grant County.
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Most Common On Screen Messages
On-screen message: For ordering information, please call customer service, ext. 721.
What it means: The channel you are trying to watch is not included in your programming package.
What do to: To subscribe to the programming package that includes this channel, call customer service at 1-800-776-0518.
On-screen message: Please insert a valid Access Card.
What it means: There is an old, defective, or invalid access card in your receiver. The system can no longer process the information that is encoded on the card.
What do to: You may need to replace
your access card. Call customer service at
1-800-776-0518.
On-screen message: Program not available in your area. Check Program Guide for alternate programming.
What it means: The program you are trying to watch on this channel is blacked out in your area. This could happen with sports games. This message also appears if you tune to another city's local channels.
What do to: You may be able to see the program on one of your local network affiliates, or you may see it on ESPN, TBS, WGN, or your regional sports network. You might use the on-screen guide to list only "sports" programs to see if other DIRECTV channels are showing the game.
On-screen message: Searching for satellite signal. Please stand by.
What it means: Your receiver cannot pick up a signal from our satellites.
What do to: Check your dish's position to be sure it has not moved. Test the signal strength using your remote control and on-screen menu. Your owner's manual explains how to run a signal test. Make sure the cables that run from your dish to your receiver are securely connected. If you have had severe weather conditions, you should inspect your dish for tree limbs, leaves, or other items that could interrupt a signal. If you had to reposition your dish, reset the receiver by turning it off for at least 30 seconds. Even if your dish has not moved, try resetting the receiver to see if this clears the message. If inspecting your equipment and resetting your receiver do not correct the problem, call customer service at 1-800-776-0518.
On-screen message: Your Access Card is full. Please call customer service, ext. 731.
What it means: Your access card has exceeded its pay per view limit. This happens if you have ordered many pay per view events in a very short time or if the phone line connection to your receiver is not working.
What do to: First, be sure the phone line is connected to your receiver and is secure and plugged into a phone outlet all the time. If you find the phone line is not connected, connect it and wait for the card to clear. This will happen within 24 hours. The charges for accumulated pay per view purchases will appear on an upcoming bill. If the phone connection looks good, run a system test as described in your owner's manual. If the system test shows that the phone connection is good, call customer service at 1-800-776-0518.
Other Messages
On-screen message: Channel Limit is in effect. Press SELECT to override this limit and enter password/key.
What it means: The parental control Locks and Limits function is preventing access to this channel.
What do to: This channel has been locked by someone in your household. You must use the password/key to unlock the control before you can view the channel or change the control limits. Refer to your owner's manual for information about Locks and Limits.
On-screen message: Channel not available.
What it means: Your account is not authorized to receive the channel, or programming is not available for this channel when you are trying to watch it.
What do to: Check the on-screen guide to make sure programming is scheduled for this channel. If you want to add this channel to your subscription, call customer service at 1-800-776-0518.
On-screen message: Channel off the air.
What it means: This channel is not being broadcast at this time.
What do to: Not all channels broadcast 24 hours a day. Refer to your on-screen guide or DIRECTV - The Guide magazine for scheduling information. This message also may appear when we are experiencing technical difficulties with a station's broadcast. If programming is scheduled for this channel, the broadcast will resume as soon as the technical difficulties are corrected.
On-screen message: For ordering information, please call customer service, ext. 722.
What it means: Your access to this channel has expired.
What do to: If the channel you are trying to watch is not part of your programming package, call the customer service number on your DIRECTV bill to add the programming package. If the channel is part of your programming package, resetting your receiver can fix the problem. To do this, unplug your receiver for at least 30 seconds (five minutes is preferable). If the message still appears when you reconnect the receiver, call customer service at 1-800-776-0518.
On-screen message: For ordering information, please call customer service, ext. 732.
What it means: Each DIRECTV account has a monthly credit limit for pay per view purchases. You may have exceeded this limit, which prevents you from ordering additional pay per view programs with your remote control.
What do to: Call customer service at 1-800-776-0518.
On-screen message: For ordering information, please call customer service, ext. 733 or 734.
What it means: To make a pay per view purchase, you must request a callback.
What do to: First, be sure the phone line is connected to your receiver and is secure and plugged into a phone outlet all the time. If the connection looks good, run a system test as described in your owner's manual. If the system test shows that the phone connection is good, Call customer service at 1-800-776-0518.
On-screen message: For ordering information, please call customer service, ext. 743.
What it means: There is a problem transmitting the programming information to your DIRECTV equipment.
What do to: Call customer service at 1-800-776-0518.
On-screen message: For ordering information, please call customer service, ext. 744.
What it means: Our troubleshooting system indicates there may be a problem with your equipment.
What do to: Call customer service at 1-800-776-0518.
On-screen message: For ordering information, please call customer service, ext. 745.
What it means: Your access card may be invalid and has been removed from service. Or your receiver may not be reading the information on your access card.
What do to: Make sure the access
card is fully inserted in the receiver with the arrows facing up and into
the machine. If the message still appears, reset your receiver by unplugging
it for at least 30 seconds (five minutes is preferable). If the message appears
again when you reconnect the receiver, call customer service at
1-800-776-0518.
On-screen message: High Speed Data is available. Press SELECT to begin output.
What it means: There is high speed data available.
What do to: Press the Select button on your remote control and follow the instructions that appear on your TV screen.
On-screen message: Please insert your Access Card.
What it means: Your receiver cannot read your access card.
What do to: Make sure the access card is fully inserted in the receiver with the arrows facing up and into the machine. If the access card appears to be damaged, call customer service at 1-800-776-0518.
On-screen message: Please try again, or call customer service, ext. 741 / 742.
What it means: The service you are trying to order is not transmitting correctly.
What do to: Carefully repeat the
service order by following the instructions shown on your television screen.
If the order still doesn't transmit, call customer service at
1-800-776-0518.
On-screen message: Possible data corruption. Please call customer service, ext. 746.
What it means: Your receiver is transmitting corrupt or incomplete information that may affect your DIRECTV service.
What do to: Resetting your receiver may resolve this problem. Unplug your receiver for at least 30 seconds (five minutes is preferred). If the message appears again when you reconnect your receiver, call the company that made your satellite equipment or refer to your owner's manual for the manufacturer's service phone number.
On-screen message: Press SELECT for ordering information.
What it means: You have started to buy a pay per view program with your remote control and you are being prompted to continue.
What do to: If you want to buy the pay per view program, press the Select button and follow the on-screen instructions. If you do not want to buy the pay per view program, use the arrow keys on your remote control to exit the on-screen instructions.
On-screen message: Program exceeds the rating limit you set. Press SELECT to override this limit and enter password/key.
What it means: The MPAA rating for the event you are trying to watch is higher than the rating limit allowed by the parental control Locks and Limits.
What do to: A default limit of "R" rating is set for each receiver. You must use the password/key to unlock the control before you can watch this program or change the rating limit. Use the Locks and Limits feature to change this default or any pre-set limits. Refer to your owner's manual for information about Locks and Limits.
On-screen message: Purchase exceeds the spending limit you set. Press SELECT to override this limit.
What it means: The service shown on this channel costs more than you are allowed to spend, according to the parental control Locks and Limits function. You must use the password/key to unlock the control before you can buy the program or change the spending limits.
What do to: A default limit of $10 is set for each receiver. You can change this default or any pre-set limits by using the Locks and Limits feature. Refer to your owner's manual for information about Locks and Limits.
On-screen message: Searching for Program Guide. Please stand by.
What it means: The system has lost the signal for the on-screen guide. It may take several seconds for the on-screen guide to return.
What do to: If the guide does not come up after a few seconds, unplug your receiver for at least 30 seconds (five minutes is preferable). If the message appears again after you reconnect your receiver, check your dish's position and verify that the dish has not moved. Make sure the signal is not being interrupted by severe weather conditions or objects such as tree limbs, leaves, or other items. If you need to reposition the dish, reset the receiver by turning it off for at least 30 seconds. If the message still appears, call customer service at 1-800-776-0518.
On-screen message: Thank you.
What it means: You have successfully purchased a pay per view movie or event.
What do to: Enjoy your program.
On-screen message: This Access Card has expired. Please install your new Access Card.
What it means: DIRECTV replaces access cards periodically and you have an outdated access card. The receiver can no longer process information that is encoded on the card.
What do to: Call customer service at 1-800-776-0518.
On-screen message: This Access Card is no longer valid. Please insert your new Access Card.
What it means: DIRECTV replaces access cards periodically and you are trying to use an outdated access card. The receiver can no longer process information that is encoded on the card.
What do to: Call customer service at 1-800-776-0518.
On-screen message: This showing is no longer available. Check Program Guide for other showtimes.
What it means: You are trying to buy a pay per view event that has already run for more than half its broadcast time. To protect you from being charged the full event price when the event is more than half over, DIRECTV does not allow these purchases.
What do to: Check your on-screen guide or DIRECTV - The Guide magazine for the next available start time.
On-screen message: To request PPV capability, please call customer service, ext. 734.
What it means: Your account is not set up to allow you to make pay per view purchases with your remote control.
What do to: First, be sure the phone line is connected to your receiver and is secure and plugged into a phone outlet all the time. If the connection looks good, run a system test as described in your owner's manual. If the system test shows that the phone connection is good, call customer service at 1-800-776-0518.
On-screen message: To start service, please call customer service, ext. 711.
What it means: The access card in your receiver has not been activated for DIRECTV service.
What do to: Call customer service at 1-800-776-0518.
On-screen message: Unable to perform this operation at this time.
What it means: Your receiver or access card cannot complete the process it is being asked to do.
What do to: Exit the function and
start the process from the beginning. Refer to your owner's manual as needed.
If the message appears again, call customer service at
1-800-776-0518.
On-screen message: You are authorized for this program.
What it means: You have already bought the program that is being advertised on this channel.
What do to: If you want to view this program, you don't have to do anything. If you do not want to view it, immediately call the customer service number on your DIRECTV bill to cancel the purchase. You cannot cancel purchases after the program, event, or sports season has already started.
On-screen message: You have already purchased this program.
What it means: You are trying to cancel a program that has already been broadcast.
What do to: You cannot cancel purchases after a program, event, or sports season has already started. Many pay per view events are available as All Day Ticket purchases. This means you can watch the event on any channel on which it is showing whenever you want, until 6:00 a.m. (ET) the next day.
On-screen message: You have inserted the wrong card.
What it means: According to DIRECTV's records, this access card belongs in another receiver.
What do to: If you own more than one receiver, switch access cards to see if one of the other cards is valid for this receiver. If this doesn't work, or if you have only one receiver, you may be operating with used equipment. Call customer service at 1-800-776-0518.
On-screen message: Your purchase was successfully canceled.
What it means: You will not be billed for the pay per view movie or event and it will not be available for viewing unless you re-order it.
What do to: If you do not want to order the event, exit this screen. If you do want to buy this event, repeat the pay per view purchase.
On-screen message: Your receiver cannot accept a software download or new data updates with the current access card. Please call customer service, ext. 752.
What it means: Your access card is not current and cannot accept the software download or new data update.
What do to: Call customer service at 1-800-776-0518. They will help you order a new card that is able to accept the download.
